Privacy Policy

Last Updated: January 2026

1. Company Information

Content Stream Creative Limited
Company Number: 16850813
Registered Address: 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email: matthew (at) contentstream.org

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a free SEO audit
• Subscribe to our newsletter or marketing communications
• Communicate with us via email or other channels

This information may include:

• Name
• Email address
• Company name
• Phone number
• Website URL
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity through cookies and similar technologies, including:

• IP address
• Browser type and version
• Operating system
• Referral source
• Pages visited and time spent on pages
• Geographic location (country/city level)

2.3 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our SEO and content marketing services
• Respond to your inquiries and requests
• Send you marketing communications (with your consent)
• Conduct SEO audits and provide recommendations
• Analyze website usage and improve user experience
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide consent to receive marketing communications or use cookies
• Contract: When processing is necessary to fulfill our services to you
• Legitimate Interests: When we have a legitimate business interest, such as improving our services or preventing fraud
• Legal Obligation: When we must comply with legal requirements

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., email marketing platforms, analytics providers, hosting services)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete data
• Right to Erasure: You can request that we delete your personal data
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to our processing of your data for direct marketing or legitimate interests
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at matthew (at) contentstream.org.

8. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us understand how you use our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand website usage (Google Analytics)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Content Stream Creative Limited
Email: matthew (at) contentstream.org
Address: 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

15. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk