Terms of Service

Last Updated: January 2026

1. Company Information

Content Stream Creative Limited
Company Number: 16850813
Registered Address: 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email: matthew (at) contentstream.org

2. Services

Content Stream provides SEO (Search Engine Optimization) and content marketing services to businesses, including but not limited to:

• Keyword research and SEO strategy
• On-page optimization
• Content creation and optimization
• Local SEO for multi-location businesses
• Link building and authority development
• AI overview and featured snippet optimization
• SEO audits and consulting

The specific scope of Services will be outlined in a separate agreement or statement of work with each client.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Services. By using our Website or Services, you represent and warrant that you meet these requirements.

4. Account and Registration

Some features of our Services may require you to create an account or provide information. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Keep your account credentials confidential
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

5. Client Obligations

When engaging our Services, you agree to:

• Provide timely access to your website, analytics, and other necessary tools
• Provide accurate information about your business and marketing goals
• Review and approve deliverables within agreed timeframes
• Pay all fees in accordance with the agreed payment terms
• Comply with all applicable laws and regulations
• Not use our Services for any unlawful or prohibited purpose

6. Payment Terms

Payment terms will be specified in your service agreement. Generally:

• Services require a minimum monthly commitment as outlined in your agreement
• Fees are billed monthly in advance unless otherwise specified
• Late payments may result in suspension of services
• All fees are non-refundable unless otherwise stated in your service agreement

We reserve the right to modify our pricing with 30 days' written notice.

7. Service Delivery and Timelines

We will make commercially reasonable efforts to deliver Services according to agreed timelines. However:

• SEO results typically require 6-12 months to fully materialize
• Timelines may be affected by factors outside our control, including search engine algorithm changes, client delays in providing access or feedback, or technical issues
• We do not guarantee specific search engine rankings or traffic levels

8. Intellectual Property

8.1 Client Content

You retain ownership of all content, materials, and intellectual property you provide to us. By engaging our Services, you grant us a license to use, reproduce, modify, and distribute your content solely for the purpose of providing our Services.

8.2 Work Product

Upon full payment, you will own the content we create specifically for you (blog posts, articles, etc.). However, we retain ownership of:

• Our proprietary methodologies, processes, and tools
• Pre-existing materials and templates
• General knowledge and skills developed during the engagement

8.3 Website Content

All content on our Website, including text, graphics, logos, images, and software, is the property of Content Stream Creative Limited and is protected by UK and international copyright laws.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our business relationship. This obligation survives termination of the service agreement.

10. No Guarantees

While we strive to deliver excellent results, we cannot guarantee:

• Specific search engine rankings
• Specific increases in website traffic
• Specific business outcomes or revenue
• Immunity from search engine algorithm changes

SEO is an ongoing process affected by numerous external factors beyond our control, including competitor activity, search engine algorithm updates, and market conditions.

11. Limitation of Liability

To the fullest extent permitted by law:

• Content Stream's total liability for any claims arising from our Services shall not exceed the total fees paid by you in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities
• We are not responsible for any damages resulting from search engine algorithm changes, penalties, or ranking fluctuations

12. Indemnification

You agree to indemnify and hold harmless Content Stream Creative Limited, its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights
• Content or materials you provide to us

13. Termination

13.1 By Client

You may terminate services with 30 days' written notice. You remain responsible for all fees incurred through the end of the notice period.

13.2 By Content Stream

We may terminate services immediately if you:

• Breach these Terms or your service agreement
• Fail to pay fees when due
• Engage in conduct that damages our reputation
• Request services that violate our ethical standards or applicable laws

13.3 Effect of Termination

Upon termination:

• You must pay all outstanding fees
• We will deliver all completed work product
• We may retain copies of materials for compliance purposes
• Confidentiality obligations continue

14. Prohibited Uses

You may not use our Website or Services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Engage in spam, phishing, or fraudulent activities
• Harass, abuse, or harm others
• Impersonate any person or entity
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services

15. Disclaimers

Our Website and Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Services will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy or reliability of content

16. Third-Party Links and Services

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of these third-party sites. Your use of third-party services is at your own risk.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Website with a new "Last Updated" date. Your continued use of our Services after changes constitute acceptance of the new Terms.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Dispute Resolution

Before initiating any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiations. If a dispute cannot be resolved within 30 days, either party may pursue legal remedies.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms, together with any service agreements or statements of work, constitute the entire agreement between you and Content Stream Creative Limited regarding the use of our Website and Services.

22. Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, or technical failures.

23. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliate.

24. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

25. Contact Information

If you have any questions about these Terms, please contact us:

Content Stream Creative Limited
Email: matthew (at) contentstream.org
Address: 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA